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Data Analytics: New Edge for Success

By Colin Boyd, VP and CIO, Joy Global [NYSE-JOY]

How to Stay Connected With Customers After the...

By Curt Hilliard, CMO, DirectBuy

Architect Your Business to Engage, Interact and...

By Don Scheibenreif, VP-Distinguished Analyst, Gartner

Technology in Textiles-Bedding

By Brian Parnes, CIO, Down Lite International

Raising the Benchmark of a Good Customer Experience

By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group

Raising the Benchmark of a Good Customer Experience

Thriving retail brands nurture deeper connections with shoppers by building communities.

Building A Great Team Equals Achieving Great Outcomes

By Rohan Penman, Head of Technology, Adairs Retail Group

Building A Great Team Equals Achieving Great Outcomes

There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.

Customer Experience on Digital Platforms

By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.

The IT Factor for Powering Your Paid Search Investments

By Mark Digman, CMO, ROI Revolution

The IT Factor for Powering Your Paid Search Investments

Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.

Revving the Tech-ometer

By Keith Crerar, Executive VP, TradeRev

Revving the Tech-ometer

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.

Retail and the Consumer

By Steve Rempel, CIO, Rite Aid

Retail and the Consumer

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars.

Point Inside Announces Personalization Tool for In-Store Marketing

By Christine Schultz, CIO, Eddie Bauer

Point Inside Announces Personalization Tool for In-Store Marketing

With the Deals Personalization tool in place, retailers will be able to engage the users of their branded apps in real-time.

Connected Technology Future of Home Appliance Industry

By Brian Paul, Director, Global Information Systems, Whirlpool Corporation

Connected Technology Future of Home Appliance Industry

The connected appliance is by far the biggest technology challenge in the home appliance industry.

Lithium-ion Battery Technology Addresses the Two Biggest UPS Concerns Battery Life and Weight

By Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric

Lithium-ion Battery Technology Addresses the Two Biggest UPS Concerns Battery Life and Weight

Lithium-ion battery technology promises to bring welcome relief, because they last more than twice as long as traditional UPS batteries and weigh only about a third as much.

Only Fools Fragment: How Seamless Experiences Keep Customers

By Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe

Only Fools Fragment: How Seamless Experiences Keep Customers

It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.

Marketing Disruption: Role of the CIO

By Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]

The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions.

Achieving Insights in an Omnichannel Environment

By Jeff Bodzewski, Chief Analytics Officer, M Booth

Achieving Insights in an Omnichannel Environment

Google has been called “digital truth serum” because people feel comfortable asking the questions and searching the topics in a judgement free area.

Challenges for Retailers in Today's Technophile Market

By Robin Copland, VP-Retail, Americas, ThoughtWorks

Challenges for Retailers in Today's Technophile Market

Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.

Retail Digital Convergence

By Ruben Martin, CEO & Co-founder, Quivers

Retail Digital Convergence

The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.

Transforming Retail with Social, Mobile and Analytics

By Michael Mothner, CEO, Wpromote

Transforming Retail with Social, Mobile and Analytics

A holistic 360 degree view of the customer requires insight into the marketing data.

The 360 Degree Customer

By Mark Horbal, CIO, SVP-IT, EVP Corporate Vision and Innovation, SpringBIG

The 360 Degree Customer

In the simplest terms, the fundamental objective of any retail enterprise is to sell as many products as possible.

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