By Colin Boyd, VP and CIO, Joy Global [NYSE-JOY]
By Curt Hilliard, CMO, DirectBuy
By Don Scheibenreif, VP-Distinguished Analyst, Gartner
By Brian Parnes, CIO, Down Lite International
By Djamel Toubrinet, Marketing Director, Americas–Retail, Cegid Group
Thriving retail brands nurture deeper connections with shoppers by building communities.
By Rohan Penman, Head of Technology, Adairs Retail Group
There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.
By Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
By Mark Digman, CMO, ROI Revolution
Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.
By Keith Crerar, Executive VP, TradeRev
Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.
By Steve Rempel, CIO, Rite Aid
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars.
By Christine Schultz, CIO, Eddie Bauer
With the Deals Personalization tool in place, retailers will be able to engage the users of their branded apps in real-time.
By Brian Paul, Director, Global Information Systems, Whirlpool Corporation
The connected appliance is by far the biggest technology challenge in the home appliance industry.
By Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Lithium-ion battery technology promises to bring welcome relief, because they last more than twice as long as traditional UPS batteries and weigh only about a third as much.
By Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe
It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.
By Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]
The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions.
By Jeff Bodzewski, Chief Analytics Officer, M Booth
Google has been called “digital truth serum” because people feel comfortable asking the questions and searching the topics in a judgement free area.
By Robin Copland, VP-Retail, Americas, ThoughtWorks
Expectations of digitally enabled consumers will continue to accelerate at a pace that few retailers are prepared to address.
By Ruben Martin, CEO & Co-founder, Quivers
The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.
By Michael Mothner, CEO, Wpromote
A holistic 360 degree view of the customer requires insight into the marketing data.
By Mark Horbal, CIO, SVP-IT, EVP Corporate Vision and Innovation, SpringBIG
In the simplest terms, the fundamental objective of any retail enterprise is to sell as many products as possible.