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How an APC Smart-UPS Lithium-Ion UPS Battery Can Significantly Cut Your TCO

Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric

Accounting for Online Payment Security as a Practice

Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)

Offsetting the Amazon Effect with SaaS Technology

Jett McCandless, CEO and Founder, project44

E- commerce

Megan Kohout, Vice President of Ecommerce & Customer Analytics, Kendra scott

E- commerce

One trend in E-Commerce is a proliferation of technology that you can add to your website to enhance site experience. However, this new technology brings challenges as partners often have

Digital Strategy around Technology and Customer Experience

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Digital Strategy around Technology and Customer Experience

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.

Infusing Analytics into Physical Retail Stores

Brandon Schulz, Director, Retail Vertical, Luxoft [NYSE:LXFT]

With the growing customer demands, players in the retail industry are leveraging advanced eCommerce platforms to enhance shopping experience.

Top 6 Retail Analytics Trends of 2017

Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]

Top 6 Retail Analytics Trends of 2017

Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.

Breaking Down the Key Programmatic Advertising Challenges Faced by Brands

Stanley Lim, Head of Google Marketing Platforms Malaysia, Google

Breaking Down the Key Programmatic Advertising Challenges Faced by Brands

The impetus for advance in programmatic maturity is perhaps as exciting as it is necessary because of an increasingly privacy-first and cookie less world.

Increasing Customer Engagement through Data and Technology

Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal

Increasing Customer Engagement through Data and Technology

​Courtney Graybill devises customer experience roadmaps and executes on those strategies to drive shopper engagements for David’s Bridal.

Turning Consumer Generated Content into Valuable Brand Asset

Luis Sanz, Founder, Olapic

Turning Consumer Generated Content into Valuable Brand Asset

There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.

IoT as an Enabler to Operations and Commercial Strategies

Matt Meier, VP & CIO, Whirlpool Corporation

IoT as an Enabler to Operations and Commercial Strategies

The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

The 4th Industrial Revolution: Retailer's Must Do or Die

Dr. mark Chrystal, Chief Analytics Officer at rue21

The 4<sup>th</sup> Industrial Revolution: Retailer's Must Do or Die

Compared with prior industrial revolutions, the pace of innovation is exponential and impacting every industry around the globe, rather than the linear and slower-paced change seen previously.

The Future is Now: Exploring the Future Developments in Customer Experience

Troy Barnes, Chief Customer Officer, Pizza Hut

The recipe for sustainable growth comes down to 2 simple ingredients: attract new customers, and retain the ones you have for life.

Asymmetrical Risk to the Integrated Retail World

David Marcotte, Senior Vice President, Kantar Consulting

Asymmetrical Risk to the Integrated Retail World

Asymmetrical warfare is waging undeclared war by means of proxies, independent agents, and professionals so that there is no clear line of responsibility or plausible deniability.

Technological Impact on Customer Experience

Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.

Who Runs Retail? The Machines

Michelle Grant, Head of Retailing, Euromonitor International

Who Runs Retail? The Machines

The arrival of Big Data and the ability to process it have led to improvements in machine learning, creating new use cases for this technology.

Retail's Opportunity is Not in Technology It's in Removing Friction for Customers

Maureen McDonagh, Head of Industry, Retail, Facebook

Retail's Opportunity is Not in Technology It's in Removing Friction for Customers

A study by Ipsos identified that 42 percent of UK online shoppers expect their brands to provide an option to chat with a live agent or representative if they have any questions or follow-ups

Free Wi-Fi Versus Paid: Which is Better for Your Business?

Patricia R. Hume, Chief Commercial Officer, iPass

Free Wi-Fi Versus Paid: Which is Better for Your Business?

We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.