Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)
Jett McCandless, CEO and Founder, project44
Nizzi Renaud, CMO, Zazzle
Megan Kohout, Vice President of Ecommerce & Customer Analytics, Kendra scott
One trend in E-Commerce is a proliferation of technology that you can add to your website to enhance site experience. However, this new technology brings challenges as partners often have
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.
Brandon Schulz, Director, Retail Vertical, Luxoft [NYSE:LXFT]
With the growing customer demands, players in the retail industry are leveraging advanced eCommerce platforms to enhance shopping experience.
Jeff Huckaby, Segment Director, Retail and Consumer Goods, Tableau Software [NASDAQ: DATA]
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result.
Stanley Lim, Head of Google Marketing Platforms Malaysia, Google
The impetus for advance in programmatic maturity is perhaps as exciting as it is necessary because of an increasingly privacy-first and cookie less world.
Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal
Courtney Graybill devises customer experience roadmaps and executes on those strategies to drive shopper engagements for David’s Bridal.
Luis Sanz, Founder, Olapic
There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.
Matt Meier, VP & CIO, Whirlpool Corporation
The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Dr. mark Chrystal, Chief Analytics Officer at rue21
Compared with prior industrial revolutions, the pace of innovation is exponential and impacting every industry around the globe, rather than the linear and slower-paced change seen previously.
Troy Barnes, Chief Customer Officer, Pizza Hut
The recipe for sustainable growth comes down to 2 simple ingredients: attract new customers, and retain the ones you have for life.
David Marcotte, Senior Vice President, Kantar Consulting
Asymmetrical warfare is waging undeclared war by means of proxies, independent agents, and professionals so that there is no clear line of responsibility or plausible deniability.
Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
Michelle Grant, Head of Retailing, Euromonitor International
The arrival of Big Data and the ability to process it have led to improvements in machine learning, creating new use cases for this technology.
Maureen McDonagh, Head of Industry, Retail, Facebook
A study by Ipsos identified that 42 percent of UK online shoppers expect their brands to provide an option to chat with a live agent or representative if they have any questions or follow-ups
Patricia R. Hume, Chief Commercial Officer, iPass
We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.