retailciooutlook

Six Effective Ways to Manage IT Organization

Aashish Chandra, CTO, Digital Transformation Leader, Tata Consultancy Services [NSE-TCS.NS]

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Connected Technology Future of Home Appliance Industry

Brian Paul, Director, Global Information Systems, Whirlpool Corporation

Going Mobile to Encourage Shopper Loyalty

George Pepes, Retail Vertical Solutions Lead, Zebra Technologies [NASDAQ: ZBRA]

Amazon's Secret Weapon in the Fight to Improve Product Information

Stephanie Leffler, CEO, OneSpace

Amazon's Secret Weapon in the Fight to Improve Product Information

Amazon has grown their ecommerce empire by building infrastructure to power their operation and then releasing that infrastructure to other companies in the form of services in the cloud.

The Future is Now: Exploring the Future Developments in Customer Experience

Troy Barnes, Chief Customer Officer, Pizza Hut

The Future is Now: Exploring the Future Developments in Customer Experience

The recipe for sustainable growth comes down to 2 simple ingredients: attract new customers, and retain the ones you have for life.

Offsetting the Amazon Effect with SaaS Technology

Jett McCandless, CEO and Founder, project44

The retail industry is steadily shifting from brick and mortar to eCommerce, and customers ordering their goods online expect fast deliveries with updates every step of the way.

What is the best technology for frictionless food shopping?

Julie Vargas, Director, Global RFID Market Development, Food, Avery Dennison Corporation

What is the best technology for frictionless food shopping?

While some analysts predict the dominance of one solution over the others, the smarter bet is on ecosystems in which various technologies play to their particular strengths. Should you

The Big Mistake Department Stores Make with Their Online Services

Brad Bernstein, SVP of North American Sales, Nanorep

The Big Mistake Department Stores Make with Their Online Services

​No question, the growth of e-commerce has completely changed the game for retail customer service.

The New Value Case for Mobile Apps: A Foundation for Immersive Commerce

Dave Nickens, Mobile Director, Build.com

The New Value Case for Mobile Apps: A Foundation for Immersive Commerce

​Over the last several years there has been much debate around Mobile Apps.

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

Nick Fischer, Senior Vice President & CFO, Betteridge

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

When it comes to distilling large amounts of data into actionable insights, time is almost always the most binding constraint.

Gaining 360 Degree View of Consumers

Sahal Laher, SVP, Chief Digital & Information Officer, Destination XL Group, Inc. [NASDAQ: DXLG]

Gaining 360 Degree View of Consumers

Retailers have to integrate data across the retail enterprise to have a 360 degree view of the customer, but it’s not an easy thing to do.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

A Sneak Peak into the Future of Retail Landscape

Saqib .E. Awan, VP, Lightspeed Venture Partners

A Sneak Peak into the Future of Retail Landscape

This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.

API Driven Adaptive Architecture for the Post-Covid Business Agility

Srinivasan Rajamanickam, Head of Global Architecture and Omni channel technologies, Tapestry

The shift to digital business models during the pandemic has only added urgency to the need for agility and adaptive software architecture.

Remarkable Things Always Come in Threes

Zerlina Jackson, Director of Web Experience, H&R Block

Remarkable Things Always Come in Threes

Our digital media team spearheads the charge of identifying clients and prospects across the web and implementing 1:1 targeted campaigns.

Customer Focus is the First Priority

Jennifer Rademacher, CIO, Fathead

Customer Focus is the First Priority

Being a technology leader at one of the nation’s leading brands has definitely allowed me to see just how important IT is in the current ecommerce space.

"Retail Technology : It's Not Always a Silver Bullet But it can help Rewrite a Forecast"

Shelagh Stoneham, SVP of Chico’s FAS, International branding/marketing executive and keynote speaker

Technology is neither the cause of retail’s downfall nor the silver bullet to save it.

The Evolution of Technology for E-commerce

Robert Killory, Chief Innovation Officer, 3CLogic

The Evolution of Technology for E-commerce

Data from every channel should be aggregated and organized in order to garner key business intelligence across channels and specific to each channel.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.